Last Updated: April 17, 2026
Bright Horizon Childcare collects personal information that helps us support your family and provide safe, high-quality childcare services. This may include parent or guardian names, child details, contact information, emergency contacts, medical notes, authorized pickup details, and enrollment records.
We may also collect information when you contact us through enquiry forms, submit employment applications, place parent ordering requests, or communicate with our team by phone, email, or in person.
We use the information we collect to manage enrollment, maintain accurate child records, provide daily care, respond to family enquiries, coordinate tours, issue updates, and meet health, safety, and regulatory obligations.
Personal information may also be used to improve our services, communicate important centre updates, manage billing or parent ordering requests, and support staffing and recruitment processes where relevant.
From time to time, Bright Horizon Childcare may capture photos or videos of children during classroom activities, celebrations, learning documentation, and centre events. These materials may be used for parent communication, child progress documentation, and internal records.
Any external marketing, website, or social media use of child images will only take place in accordance with the permissions provided by a parent or legal guardian. Families may update their media preferences by contacting the centre.
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or loss. Access to sensitive records is limited to team members and service providers who require it to perform their responsibilities.
While we work to protect all information shared with us, no digital storage or transmission method can be guaranteed to be completely secure. Families should contact us promptly if they believe their information has been used improperly.
Bright Horizon Childcare does not sell personal information. We may share relevant data with trusted service providers, regulators, emergency contacts, or legal authorities only when required to deliver childcare services, meet legal obligations, respond to emergencies, or protect the wellbeing of children and staff.
Parents and guardians may request access to the personal information we hold about their family, ask us to correct inaccurate records, or raise questions about how their information is handled. We may need to verify identity before processing certain requests.
If you would like to review, update, or withdraw consent for certain uses of your information, please contact Bright Horizon Childcare directly.
If you have questions about this Privacy Policy or how Bright Horizon Childcare handles personal information, please contact our team through the contact page or visit the centre directly. We may update this policy from time to time, and the latest version will always be posted on our website.
